Area Directors and Trip Leaders: Please watch the following video to learn how to access your account, add your leaders, send them the summer camp leader orientation, and track their progress. You will also learn how to export your leaders responses to Excel and send them in to the head leaders with your 10-day call in.
BE SURE TO SEND THE TRAINING POST IN THE WAY DESCRIBED IN THE VIDEO AND IN THE PDF BELOW OR YOU WILL NOT BE ABLE TO TRACK AND EXPORT YOUR LEADERS' RESPONSES. IF YOU SIMPLY SEND THEM A LINK OR IF THEY GO TO THE SITE ON THEIR OWN, YOU WILL NOT BE ABLE TO SEE OR TRACK THEIR RESPONSES.
We hope you have an amazing summer trip with your kids!
the following document will also help explain the summer camp leader orientation process.
Camp Leader Orientation Frequently Asked Questions
Q: Can our Area’s leaders do the Orientation as a group?
A: The Orientation was designed to be done individually. It is not supposed to replace your Area’s Summer Camp Leader Training and so the hope was they complete this before you do your Area’s training. And this year we will be keeping record of leader’s completion through a Right Now Media report. Because of this we are asking for all Areas to use RNM and not their own excel document to keep record of who has completed the Orientation.
Q: What if my leader did not use the link that our Area sent them and completed it from finding it on the Right Now Media website?
A: Unfortunately they will need to redo this orientation so there can be a record of their
completion. Resend them the link and ask them to complete it.
Q: I’m trying to send the training but there is no “Send this Post” button on the Leader Orientation.
A: First, the Leader Orientation can only be sent from a tablet or computer, not a phone. If you are trying to send it from a tablet, make sure you’re in landscape mode. You also have be an "Admin" on your Young Life Access account in order to send the course. Contact your Area Director who should be the "Owner" of the account or another staff person who should be an "Admin" on the account in order to have them change you from a "User" to an "Admin" in the contacts section.
Q: I don't see a "Contacts" button on the top right side of the page. What do I do?
You have to be an "Admin" or the "Owner" on your account in order to add contacts or send the course. Contact your Area Director who should be the "Owner" of the account or another staff person who should be an "Admin" on the account in order to have them change you from a "User" to an "Admin" in the contacts section.
Q: What is the difference between an "Owner," "Admin," and "User?"
- The ‘Owner’ of an area account is the point person for an area account. They have full use of the account (creating, editing, sending out posts, reading responses from staff of completed training posts and creating your own customizable channel along with access to all of the RightNow content.
- An ‘Admin’ in an area account has all the same rights and privileges as the owner except that they cannot create the customizable channel for the area account and access to RightNow content.
- A ‘User’ of an area account can only consume content (ie. view and respond to posts sent to them by the owner or an admin – their team leader or staff person) and have access to RightNow content.
Q: My leader is getting an "Oops" message when they try to go through the link I sent them for the Orientation. What should they do?
A: Ask them to log into their Young Life Access account and then go to their "Inbox" under "My Profile" in the right corner. The post you sent them should be there as well and they can click on that one. If that does not work, see the question below.
Q: I have a leader going on two camp trips? Do they have to do this twice?
Not if both trips are from the same area.
If you leader is going on a trip with another area, then yes, they do. Each area has to send it to them and they must start it from the links they were sent. The good news is that they don't have to watch the videos again the second time they do it.. They can easily just fill an answers the second time around and it should not take them more than 10 minutes to complete.
Right Now Media is sending an area and regional report to the camping department every week so they can see what area's and regions are in compliance with the new training. It is important that any leader going on two trips with two different areas show up on both reports. The only way this happens is if both areas send it and the leader completes both.
Q: Who do I contact for TECH problems or to locate my area Young Life Access ACCOUNT?
A. For technical assistance with Right Now Media after you have logged into your account, please click “SUPPORT” under “MY PROFILE” on the main page. You also find help on the FAQ page on younglifeaccess.com. Please contact Leigh Winans at firstname.lastname@example.org for account information or account problems.
Q: Who do I contact for all OTHER problems related to my YL Access account?
A. Please contact your Regional or Divisional Administrator with questions/concerns related to your YL Access account.