In a recent 5.4 Friday survey we asked YL staff “What would they want volunteer leaders to have access to YL Connect?” The 18 suggestions below identified the major themes from their responses and have given us a good sense OF WHAT the staff in the field are looking for. Now, there is only one question left - WHY?
One of my favorite techniques to use when getting to the bottom of something is called the “5 whys.” The origins of this technique are found in the early days of Toyota manufacturing.
“The basis of Toyota’s scientific approach is to ask why five times whenever we find a problem … By repeating why five times, the nature of the problem as well as its solution becomes clear.“ Taiichi Ohno
While Toyota used this to get to the root cause of a failure so that they could get back to manufacturing cars, it can be extremely helpful in evaluating other types of problems and needs too.
So here we are… asking you to ask why. Why, you ask? Well, we really want to understand what volunteers need to do and how we may be able to help equip them to do it.
You said your volunteers need access to Camp Information. Why? Why? Why? Why? Why?
Now, a request-
HERE IS WHAT WE NEED FROM YOU: Can you identify what you would like your volunteers to be able to do in YL connect,, ask “why?” a few times and let us know what you come up with?
Email us HERE and let us know your ‘WHY’